Fuck the rules!!!

Well I'm sitting here at the store doing paperwork and we now have wireless internet here so I can scan for porn and read email. Well here's an email I got tonight:

I usually go to Cousin''s Subs because I always receive exceptional food and great service. Unfortunatelly my visit today was quite dissapointing. While visiting today I was helped by Shanna who didn''t seem to know much about good customer service. I often use my "Varsity Gold" card when I visit your franchise, as I do with many other merchants around the valley. I have never had a problem attaining the discount with other companies until today with your store #9921. After ordering three sub sandwitches and two drinks I offered the "Varsity Gold" card to Shanna and much to my dissapointment was told that I didn''t offer it quick enough and I would have to pay full price. The card clearly states on the back that I am to get one free sub sandwitch with the order of two of equal or lesser value. The card doesn''t say anything about the timing of presenting the card. Am I to think that I have a small window of opportunity to attain my discount? Maybe "Varsity Gold" should be notified of your "new, at the counter" rules so they can correctly apply them to the back of the card. Needless to say I am not happy in the least with your store #9921 and the service that Shanna tries to give. I am a business owner and know the importance of good customer service. If you care about your customers as much as I do mine, you can clearly see this is a problem for a repeat customer as myself. I''m sure you aren''t willing to lose a customer over poor customer service. What I would like to happen as a result of the visit to your store #9921 today is the following...

1. Impliment a training course on the importance of good customer service for your emplyees so other potential customers of Cousin''s subs will not have to experience what I did today..

and

2. A full refund of my money to save my future business.




Ok, so here's the deal, she got her sandwiches, then realized that oh shit, I have this card, can I get a discount. Well if u read the fucking sign at the register, it says "PLEASE PRESENT COUPON BEFORE ORDERING"

I guess she can't read. Oh by the way, the service here at this store sucks ass, it only won the best service award for last year. Fucking bitch can't read and that's my fault. I guess we will start the training session right now, oh fuck, no we won't. If there is 1 thing I know, it's that we give great customer service here. Here's another email I got about our shitty service, especially the so called shitty service from Shanna, bitch it's Shannan. Learn how to read and to write. Ok, so here's the email:

About a month ago my co-workers and I discovered this franchise. We have tried others near our homes, but none have had the QUALITY and EXCELLENT CUSTOMER SERVICE that this franchise does. Shannon in particular is the best! She remembers our names and favorites. We are now hooked on Cousins and prefer it to Togos, Subway, etc. Please let Shannona and owners know how great they are!!


Once again people can't spell, but we will forgive this wonderful person. The service industry doesn't drive me crazy, just fucking people like this.

Enough store ranting, time to move on.

Can someone please tell former guitarist for Korn, Brian "Head" Welch that he is taking this religion thing to far now. He's dressing like Jesus now